Shipping and returns

Shipping your package

Read this agreement very carefully before buying one of our products or services. With the deed of purchase, it means accepted as written here below in its entirety, and be in full agreement with all the points listed concerning the shipping conditions and delivery methods implemented by Acetaia San Giovanni for the shipment of goods purchased by Customers on the site (from now on "Site" for convenience), which owns it.

Shipping costs include handling and packaging charges and postal charges. Operating costs are fixed, while transport costs vary depending on the total weight of the shipment. We advise you to group your items in one order. We can not group two separate orders separately, so shipping costs will be charged for each one. Your parcel will be sent at your own risk, but special attention will be paid to fragile items.

The boxes are large enough and your items are well protected.

The customer, before proceeding with the purchase is required to view the delivery times and costs, calculate the latter at the time of the cart check before payment. The delivery times indicated are estimates based exclusively on the normal processing of the order and delivery times declared by the carriers. Acetaia San Giovanni is not responsible for any delays occurring during the transport service and ensures compliance with the quality standards relating to products and services only until the time of delivery at the place indicated by the customer. All liability for the bad state of the products due to improper storage after delivery is excluded. In any case, Acetaia San Giovanni is responsible for carrying out the delivery within thirty working days from the transmission of the online order by the customer. For the purpose of delivering the goods, the presence of the client or his representative in the place and on the day of the scheduled delivery is required. Where payment has been made on delivery, in the event that payment can not be made, the goods will not be delivered and Acetaia San Giovanni reserves the right to terminate the purchase contract due to non-fulfillment of the customer, without prejudice to Acetaia San Giovanni's take new phone agreements with the customer for a new delivery.

All delivery costs of the Products are charged to the Customer, except for promotions or incentives currently in force on the Website. Deliveries are normally made via Express Courier.

Acetaia San Giovanni has the right, at its sole discretion, to make the delivery of the Products ordered by other means that it deems appropriate. Unless otherwise indicated, all deliveries are made to the street level. Deliveries to the floors, where available, provide for a surcharge on transport costs, and are fully charged to the customer.

The delivery terms indicated by Acetaia San Giovanni refer to the Products present in their stores and, although carefully evaluated, must be considered non-binding for Acetaia San Giovanni, which can subsequently confirm or modify them, depending on your actual needs. Any delays in deliveries of less than 30 (thirty) days do not entitle the Customer to refuse the delivery of the Products, nor to claim compensation or indemnity of any kind.

Acetaia San Giovanni has the right to make the delivery of the Products (also relative to the same order) in several successive deliveries, without prejudice, in this case, a single charge to the Customer as transport costs .

Special terms and conditions of delivery must be previously agreed between the customer and Acetaia San Giovanni and accepted in writing by Acetaia San Giovanni.

Deliveries are made using the available method. It is also possible to send to the assigned port communicating the courier of your trust, but you will be the one to call the courier and give him the instructions. We will provide you with the available pick-up days and times.

Standard shipping is free for all purchases with a total value of over 200 euros (promotion valid only for shipments of goods on Italian soil).

For delivery to disadvantaged areas and (see here the table of uncomfortable locations) span> em> is expected to increase the rate ranging from 8 to 15 euros, depending on the location to be reached, which will be communicated to the customer and added to the costs in invoice at the time of order confirmation.

The timing for delivery, at your home, is between 4 and 14 days working. However, the Customer will be promptly informed about the exact delivery times of the products purchased. ul>

In case of shipment of goods to which Acetaia San Giovanni provides, the risk of loss and / or damage to property, due to causes not attributable to Acetaia San Giovanni, is transferred to the Customer only when the latter, or a third party designated by him and different from the carrier, he enters material possession of the goods (Article 63 c.1 Consumer Code). Therefore, at the time of delivery, the customer must verify the integrity and correspondence of the number of packages with those indicated on the letter of the carrier. In the event of discrepancy, the customer may refuse the goods, contesting this difference directly to the carrier or may "accept products subject to control" by inserting this word on the delivery note before withdrawing it. This will allow Acetaia San Giovanni to guarantee replacements in case of damage due to transport. The lack of any reserve on the delivery note will ensure that Acetaia San Giovanni will not be held responsible for damage attributable to transport, as the carrier may advance the possibility of damage following the discharge of products from the customer. In the absence of disputes to the carrier at the time of delivery, the product is considered to be delivered on a regular basis. The signing of the delivery documents (without any reserve of control) implies the acceptance without reserve of the goods by the customer. Following a dispute with the carrier at the time of delivery, it will be advisable to send an e-mail to the address , indicating the dispute. All to quickly start the replacement of the product.

The risk of loss and / or damage to the goods is transferred to the customer in the moment of delivery of the goods to the carrier if the latter has been chosen by the Customer himself and this choice has not been proposed by Acetaia San Giovanni, without prejudice to the rights of the Customer towards the carrier (Article 63 c.2 Consumer Code).

Shipping methods

Shipping via Express Courier.

The Corriere Espresso transport system offers the traceability of the package.

For any further clarification, the Acetaia San Giovanni Customer Service remains at your disposal.

Email: - Telephone +39 338 9882760 - Fax +39 059 782503

Cancellation orders

The customer can decide to cancel the order of products and / or services that do not include the registration of one or more domain names, or the resale of services provided by third parties, no later than 24 hours after the purchase by notifying Acetaia San Giovanni by email, or by fax or telephone (see "Shipping method")


Any complaint in relation to the goods purchased through the site or by telephone / fax / e-mail order must be addressed via e-mail, or by fax to +39 338 9882760 or by registered mail to the following address: Acetaia San Giovanni, Via Montanara, 950 - 41057 Spilamberto (MO).